Frequently Asked Questions

You are keen to work together and use our specialised cabinet making system but aren’t sure where start and what the process is?

For a step-by-step explanation have a look at our How It Works page

Simply reset password here by entering your email address that you signed up to Flat Pack Kitchen Co. with. You will then receive an email with a new password to enable you to be able to log back into your account.

Although we do our best to get you your sign up information as soon as possible, sometimes things get held up in cyberspace! Firstly, check your Spam/Junk folder of your email inbox to ensure that your welcome email hasn’t accidentally landed here. If you still have no luck, go to reset password and enter the email address that you just signed up to, you should receive a new password shortly that you can then use to sign in to your account.

As a general guide, most orders have a lead time of 10-15 business days. This is dependent on the complexity and size of your order.

Yes, our ordering system is designed primarily for cabinet makers, trade professional’s and builders to use, you are more than welcome to sign up and utilize our software for personal projects.

Yes, it can be accessed through any web browser.

Simply sign up to become a member to gain instant access to our extensive library of available cabinetry products that you can order. Each product is customizable, and you also have the ability to submit variation requests to your manufacturer for them to consider. If the cabinet product you desire is not in our catalogue, please contact us on info@flatpackkitchenco.com.au for further guidance.

Visit the Flat Pack Kitchen Co. website, click on "Sign Up," and provide basic information. Once registered, you’ll have access to the design tool and ordering system.

Our software allows you to customise sizes, colors, and finishes with real-time pricing updates.

Yes, your design can be saved in your account for future adjustments.

Feel free to reach out or schedule a free 15-minute Zoom consultation with one of our experts here.

Click “Order Now” when you’re ready, confirm your design, and proceed to checkout.

You'll get email updates on production, shipping, and tracking once your order ships.

Our standard delivery time frame is usually between 15 to 30 business days, depending on your location and order specifications.

Yes! We also offer vanities, wardrobes, garage storage, BBQ areas, and more. You can fully customise each to suit your space.

Absolutely! Book a free consultation for expert advice on design and customization with one of our experts here.

Register, log in, create your design, and submit your order. We’ll handle the cutting and packaging, ready for delivery.

Our customer service team can assist with replacement parts or any issues you may face. Feel free to contact us at info@flatpackkitchenco.com.au or visit Flat Pack Kitchen Co..

Yes, our products come with DIY-friendly instructions, and we’re here to help if needed.

Yes, we use high-quality, moisture-resistant materials ideal for kitchens, bathrooms, and other humid environments.

Yes, you can order standalone components to expand or enhance your current setup.

We prioritize eco-friendly practices, using responsibly sourced materials and supporting environmental initiatives.

Items are packed on a 2400 x 1200 Skid for was hand unloading, with clear labels for easy transport and assembly.

We strive for satisfaction; please reach out if you experience issues, and we'll work to resolve them.

Yes, you’ll receive tracking details by email once your order is dispatched, allowing you to monitor its progress.

Please contact our support team immediately with photos of the damaged part. We’ll arrange for a replacement as quickly as possible.

We provide detailed assembly instructions. For additional help, contact customer support, or check out our online guides and tips.

Yes, we offer guidance on how to measure accurately. You can also schedule a consultation for personalized advice.

Check our website or subscribe to our newsletter for updates on sales, promotions, and exclusive discounts.

If you need to make changes, reach out to us as soon as possible. We’ll do our best to accommodate changes before production begins.

Click the "Forgot Password?" link on the login page and follow the instructions in the email to reset your password.

Log in to your account and navigate to the account settings to update your personal information.